The activities of the Institute have been divided into the following Divisions to facilitate its functioning:
Client Relations- headed by Dr. A K Konar (PSBs) and Prof. V K Chilana (other than PSBs)
The Primary objective of this division is to sustain client base by maintaining client relationships ensuring customer delight by implementing new strategies for marketing products/services of the Institute. To enhance the customer experience, the division has been further sub-divided into two parts as alongside:
The main function of this division is to maintain relationships with clients, discussing and finalizing engagements with the customers, thereby ensuring customer delight.
Design and Analysis-headed by Dr. Jaya Phadnis
The division focuses on developing tests, analyzing results, determining appropriate methodologies and best practices for personnel selection, coordinating with client relation divisions to decide on selection strategies for clients. It also contributes to the question/item bank with quality questions and is responsible for analysis of test scores through quintile reports using relevant statistical tools. The division is also responsible for introduction of fresh topics for test development.
Research and Development- headed by Prof. S.H. Tailang
One of the main functions of this division is to research on new methods of recruiting for client organizations to ensure right people are placed at the right time. It is responsible for developing breakthrough products/services through continuous research and innovation and enhancing existing product/service offerings to clients. This division handles the conduct of interviews, assessment center programs and group exercises for client organizations.
Operations- headed by Dr M L Dutt
This division ensures successful execution of pre-examination activities such Composing, Printing, Dispatch and Receipt of Test Material.
Technical Support Service - headed by Air Commodore S S Tiwari (retd)
This is the largest division of the Institute in terms of its functions and human resources. It consists of Electronic Data Processing Department (EDP), Human Support Systems (HSS), Online Section dealing exclusively with Online Application Registration and Online Examination. The functions carried out in this division are processing of answer responses and compilation of scores, preparation of final results and copying cases dockets, etc. Besides this the division coordinates the activities related to system development, automation, maintenance, training to staff of technology function, software and hardware procurement and up gradation of systems, etc.
Support Services Division- headed by Mr. M V Desai
This division facilitates the functions of all divisions by providing necessary support to internal customers and handling legal matters. In addition it provides basic infrastructure and administrative support to all other divisions. This division caters to the needs of other services such as personnel and labour law related matters, record and storage of used examination material and prevention from fire, safety, security and vigilance services, finance and accounts services.